Leah Care Services Privacy Policy

Leah Care respects your privacy and is committed to protecting any personal information you share with us. This policy explains what information we collect, how we use it, how we store it, and the choices you have.

Our contact details

Name: Leah Care Services Ltd
Address: The Hub, Roffey Park Institute, Forest Road, Horsham West Sussex RH12 4TB
Phone Number: 01403 900 680
Email: info@leahcareservices.co.uk

Website: https://leahcareservices.co.uk/

Last Updated Date: 10-Sep-2026

The type of personal information we collect

We may collect information that you submit through our contact forms, callback requests, application forms, phone calls, or email enquiries. This can include your name, contact details, location, care needs, and any other information you choose to share with us.

We currently collect and process the following information:

  • First name and surname
  • Email Address
  • Phone Number
  • Additional information relating to a job application, including, but not limited to,
    • Your address
    • Your available working times
    • Whether you are a United Kingdom (UK), European Community (EC) or European Economic Area (EEA) National
    • Your eligibility to work in the UK
    • Details you provide to support your application
    • Your driving status and whether you have your own transport
    • Any information you provide in your CV
  • IP Address, it is not possible to personally identify the user from this
  • Website user statistics, i.e. pages you visit and other interactions, however as you are visiting the site anonymously (as a non logged in user), it is not possible to personally identify the user from these statistics

How we get the personal information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You will have submitted a contact enquiry form from our website, which included your personal information
  • You will have submitted a job application form from our website, which included your personal information
  • You will have navigated through pages of our website and we will have gathered analytical data relating to the use of our website (it is not possible to personally identify users through the data we gather through analytics)

How we use it

We use personal information that you have given us in order to:

  • Respond to enquiries
  • Arrange callbacks
  • Assess care needs
  • Manage recruitment enquiries
  • Improve the website
  • Meet our legal or regulatory obligations.

We do not share this information with anyone.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us (see contact details below).

(b) You have contacted us with an enquiry.

(c) We need it to perform a public task.

(d) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

When you contact us with an enquiry, we may keep your personally identifiable information for an indefinite period of time. We may dispose your information after a time by deleting your information.

How long we keep it

We keep information only for as long as it is needed for the purpose it was collected, unless a longer retention period is required by law.

Your data protection rights

Depending on the circumstances, you may have rights to access, correct, restrict, or request deletion of your personal information.

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the contact details below if you wish to make a request.

Third parties

We may use trusted service providers such as website hosting, email, analytics, and form tools where needed to operate the website and business.

How to make a privacy enquiry or complain

If you have any questions or concerns about our use of your personal information, you can make a privacy enquiry or complaint to us at:

Name: Leah Care Services Ltd
Address: The Hub, Roffey Park Institute, Forest Road, Horsham West Sussex RH12 4TB
Phone Number: 01403 900 680
Email: info@leahcareservices.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk